In London’s Brent borough, social housing faces an ongoing maintenance and oversight crisis. Minor issues—such as mold on walls or cracked tiles—often evolve into serious health and safety hazards when not addressed promptly. Missing data, inadequate supervision, and long-standing lack of accountability have left many residents’ legitimate complaints unheard or excessively delayed. This not only disrupts daily life for tenants but also places added strain on local healthcare, education, and social services.
To address these challenges, we designed a CC Bot–based system that automatically collects, organizes, and stores crucial information about property damage and repair requests every time it is copied (CC’d) into emails. This data is then linked to a public “appeal space,” a physical installation in community areas where residents can interact with both the materials and the interface. In this way, residents can easily archive and review their complaints, monitor progress, and even receive suggested next steps if their concerns go unaddressed beyond a set timeframe. This provides robust support for individual and collective advocacy.
Through this public appeal space, residents’ reported issues are mapped across different districts in Brent, creating a clear, visual “disrepair map.” Its approachable interface and welcoming materials design help strengthen community bonds, while also supplying crucial evidence for media, lawyers, and charities—spurring broader awareness and action. Ultimately, this system breaks through opaque complaint processes, allowing residents to voice their concerns in a transparent, publicly engaged forum and paving the way for lasting, sustainable improvements in housing across Brent.
My role in this project mainly focuses on the CCbot design, data visualization and city mapping.
伦敦布伦特区的社会住房长期面临维修与监管危机。墙面发霉、瓷砖开裂等小问题，若得不到及时处理，往往会演变为严重的健康与安全隐患。数据缺失、监管不足以及长期缺乏问责，使许多居民的合理投诉无人回应或被严重拖延。这不仅扰乱了租户的日常生活，也给当地的医疗、教育与社会服务带来额外压力。
为应对这些问题，我们设计了一套基于 CC Bot 的系统：每当它被抄送（CC）进邮件时，就会自动收集、整理并存储有关房屋损坏与维修请求的关键信息。这些数据随后会关联到一个公共“申诉空间”——设置在社区中的实体装置，居民可以与其中的材料和界面互动。这样，居民可以轻松归档、回看自己的投诉，追踪处理进度；如果问题在规定时间内仍未解决，还能获得下一步行动建议。这为个人与集体维权提供了有力支持。
通过这个公共申诉空间，居民报告的问题会按布伦特区的不同片区呈现在地图上，形成一张清晰直观的“失修地图”。亲和的界面与温暖的材料设计有助于加强社区联系，同时也为媒体、律师和慈善机构提供关键证据，推动更广泛的关注与行动。最终，这一系统打破了不透明的投诉流程，让居民能够在透明、公开参与的平台上表达诉求，为布伦特区住房的长期、可持续改善铺平道路。
我在项目中主要负责 CC Bot 的设计、数据可视化与城市地图绘制。
